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  • Do I need to have WiFi?
    Yes, you will need access to Wifi at home for your Alexa to work.
  • Do I need an Amazon account?
    If technology is totally off your radar don’t worry. Your AurisBuddie will help set up your Amazon account and email address if you don’t have one. Alternatively, you could just leave all the to the AurisBuddie and your relative to sort out. Your relative will need an Amazon account.
  • Does the £169 include the Alexa device?
    No, our service is priced at £169 and you also need to purchase your Alexa device. You can do that from our website on the Book page. You can also purchase the device from any approved retailer e.g. John Smith or Argos.
  • How much does AurisBuddies cost?
    The package of services including your appointments and access to the Hotline has a one off price of £169
  • Can I call you to pay?
    Yes, we can take a payment over the phone. You will need your Debit or Credit card.
  • Is VAT Included in the price?
    Yes, the AurisBuddie price plan is inclusive of VAT. Nothing to add.
  • When is my first appointment?
    Once you purchase AurisBuddies you will receive a call to arrange your first appointment, this is normally within 24 hours from when you purchase. If you have purchased but not yet received a call please call or email us and someone will respond immediately.
  • When does my Amazon Alexa device arrive?
    If you have purchased the device on the Amazon site you will have received an email confirmation telling you the delivery date. Please let the AurisBuddie know the date when they call you.
  • Can I cancel my order and get a refund?
    You can cancel your order at anytime up until the day before your first appointment and you will receive a full refund. If you just wish to postpone your appointment call us or your AurisBuddie.
  • Do I need to have a smartphone?
    So long as your relative is involved you don't need a smartphone, computer or tablet.
  • What if I don't have email?
    You have two choices here. 1) The AurisBuddie will help you get an email address set up or 2) we can use your relatives email address.
  • Can I change my appointment?
    Yes, in the first instance please call your AurisBuddie or our main number 07720 344482
  • Can people call and video call me?
    Yes but only if you allow them. We ask you at the beginning who your favourite contacts are and set this up so only they can call you.
  • Which device should I choose?
    One of the key differences between the devices we recommend is the size of screen. The choice is really up to your preference but we can say that the smallest option the Echo Show 8 is an excellent device and its screen capability during video calls together with excellent sound is impressive. the other main difference is price.
  • What is a DBS check?
    A DBS check is a way for employers to check someone’s criminal record to help decide whether they are suitable for working with children or vulnerable adults. DBS stands for Disclosure and Barring Service. It is monitored by the UK government.
  • Can the Alexa device spy on me?
    The Amazon Echo Show 8 includes a privacy shutter for the camera, so you never have to worry about Alexa or anyone else spying on you.
  • What is your approach to safeguarding?
    We have a safeguarding policy which you can read by clicking at the bottom of any page on the website. Safeguarding is something we take very seriously and all our AurisBuddies are fully briefed as part of their training.
  • Can I leave the Amazon Echo Show on all night?
    Unlike other electronic devices, it is safe to keep an Alexa device plugged in all night. Alexa devices like Amazon Echo Show 8 2nd Generation and other generations are safe to use. Alexa works on standby mode most of the time when it's on and only wakes up when someone wakes it up through the wake word
  • What is a DBS check??
    Organisations can check the criminal record of someone applying for a role. This is known as getting a Disclosure and Barring Service (DBS) check. All AurisBuddies have passed this check.
  • Is AurisBuddies a charity?
    No is a private limited commercial company. It supports Auris Care CIC which is a community interest company that provides the AurisBuddies service free to Care Homes.
  • What is an AurisBuddie?
    Aurisbuddies are contracted by to provide a personal service to you and your loved ones. They act; as a coach, showing you how to use and get the best from your Alexa, and they act as a personal consultant to your loved ones making sure you are all connected up!
  • Is AurisBuddies only on the Isle of Wight
    We have recently launched and yes for the first part of its journey AurisBuddies will be available on the Isle of Wight. We expect that the service will branch out to other counties in the UK in the near future.

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